Job Summary:
Kailai Automobile Sales & Service Co. Ltd is seeking a highly motivated and customer-focused Truck Spare Parts Salesperson to join our dynamic team. This role involves sourcing, selling, and managing truck spare parts inventory while building and maintaining strong relationships with customers. The successful candidate will be responsible for delivering exceptional service, meeting sales targets, and contributing to the company’s overall success.
In this position, you will have the opportunity to work in a fast-paced and growing sector of the automotive industry, where attention to detail, product knowledge, and client engagement are critical. If you are passionate about trucks, spare parts, and have a knack for sales, this could be the perfect job for you.
Minimum Qualification:
- Diploma in a related field such as Automotive Technology, Sales, or Business Administration.
Experience Level:
- Entry level, with a minimum of 1 year of experience in sales, preferably within the automotive or truck spare parts industry.
Key Responsibilities:
1. Sales and Sourcing of Truck Spare Parts:
- Proactively source and sell high-quality truck spare parts to clients, ensuring that customer needs are fully met.
- Identify key customer requirements and recommend suitable parts, providing tailored solutions to meet the unique demands of truck owners and fleet operators.
- Develop an understanding of various truck models and makes, ensuring the correct parts are sourced for different brands and specifications.
- Maintain knowledge of new products, trends, and developments within the truck spare parts industry to keep clients informed and up-to-date.
2. Customer Relationship Management:
- Build and nurture long-term relationships with clients, becoming their trusted advisor for all their truck spare parts needs.
- Handle client inquiries professionally, ensuring they are provided with accurate information and solutions in a timely manner.
- Follow up with customers post-purchase to ensure satisfaction and gather feedback to improve service delivery.
- Create a positive and friendly customer experience by delivering excellent after-sales support, troubleshooting, and advice when necessary.
3. Product Knowledge and Assistance:
- Acquire an in-depth understanding of the truck spare parts offered, including technical specifications, usage, and compatibility with various truck models.
- Assist customers in selecting the right parts based on their specific vehicle requirements, providing detailed product explanations and demonstrations where necessary.
- Keep up with evolving technologies and industry trends to continuously improve product knowledge and offer the latest solutions to customers.
- Participate in product training sessions provided by manufacturers and suppliers to stay current with new developments and innovations.
4. Inventory Management and Restocking:
- Monitor inventory levels to ensure that all necessary spare parts are always in stock, minimizing downtime for customers.
- Track and record inventory movements using inventory management systems, ensuring accuracy and accountability.
- Coordinate with suppliers to place orders for out-of-stock or fast-moving items, ensuring timely restocking to meet customer demands.
- Regularly audit and review inventory to ensure the availability of parts in line with market demand, and prevent overstocking or stock shortages.
5. Sales Targets and Team Collaboration:
- Set and meet individual sales targets, while contributing to the overall performance and sales objectives of the company.
- Work collaboratively with team members, sharing leads, insights, and customer feedback to ensure smooth team operations and collective success.
- Attend sales meetings, participate in sales planning sessions, and contribute ideas to improve sales strategies.
- Engage with marketing teams to implement promotions and campaigns that drive foot traffic and increase sales.
6. Reporting and Performance Analysis:
- Prepare regular reports detailing sales performance, customer feedback, and market trends.
- Analyze sales data to identify opportunities for growth, product improvements, and adjustments to sales tactics.
- Provide management with insights on customer preferences, part demands, and market conditions to inform inventory management and promotional efforts.
- Actively participate in performance reviews and set personal development goals to continuously improve in the role.
Qualifications and Skills:
Education:
- A Diploma in Sales, Business Administration, Automotive Technology, or a related field is required. Candidates with technical certifications in automotive spare parts will be highly considered.
Experience:
- A minimum of 1 year of sales experience, preferably in the automotive or truck parts industry. Familiarity with heavy-duty truck parts and accessories is a strong advantage.
Key Skills:
- Excellent Communication Skills: Ability to effectively communicate technical information to customers in a simple and understandable way.
- Customer Service Expertise: Proven ability to deliver outstanding customer service, including handling customer complaints and resolving issues in a professional manner.
- Product Knowledge: Strong understanding of truck spare parts and their applications, with the ability to explain product features and benefits to customers.
- Sales and Negotiation Skills: Ability to close deals and meet sales targets through persuasive sales techniques and a customer-focused approach.
- Time Management: Ability to handle multiple customer inquiries and transactions simultaneously, ensuring timely follow-ups and customer satisfaction.
- Team Collaboration: Strong interpersonal skills and the ability to work effectively within a sales team, sharing information and supporting team success.
Work Environment and Physical Requirements:
- The role will be based in the Amrahia, Kpong, Amasaman, and Accra regions, with potential travel to other locations depending on business needs.
- The successful candidate should be comfortable working in a fast-paced environment that may involve managing physical inventory and dealing directly with customers in a retail or warehouse setting.
Location:
- Amrahia, Kpong, Amasaman, Accra
Employment Type:
- Full-Time
Salary Range:
- Attractive Salary with a competitive commission structure based on sales performance.
Benefits:
- Competitive salary with a performance-based incentive structure.
- Opportunities for growth and career advancement within the company.
- Ongoing training and support to enhance product knowledge and sales skills.
- A dynamic and supportive work environment with a focus on teamwork and customer satisfaction.
How to Apply:
Interested candidates are encouraged to submit their CVs and cover letters to the hiring manager at Kailai Automobile Sales & Service Co. Ltd. Applications can be sent to the provided company email or delivered in person at the specified office locations. Candidates are advised to include relevant certifications and references, highlighting their experience in the automotive or sales sector.
This position offers an excellent opportunity for growth within the rapidly expanding truck spare parts industry. If you are passionate about sales, customer service, and working in a dynamic and fast-paced environment, this role could be the ideal next step in your career.
Application Deadline:
Applications will be accepted until the position is filled. Early submissions are encouraged. Only shortlisted candidates will be contacted for interviews.
