Industry: Hospitality & Hotel
Location: Kasoa-Accra | Employment Type: Full-Time
Salary: GHS 4,200 – 4,800
Job Summary:
A reputable organization in the hospitality sector is looking for an experienced Operations Manager to oversee its day-to-day operations. The Operations Manager will play a crucial role in coordinating business activities, optimizing processes, and ensuring the organization remains compliant and profitable. The ideal candidate should possess strong leadership, organizational, and financial skills, with the ability to foster a culture of continuous improvement. This role also involves mentoring the team, enhancing customer service, and ensuring best practices across the organization.
Key Responsibilities:
- Operational Management:
- Oversee daily operations to ensure that the organization functions efficiently and cost-effectively.
- Implement and improve operational systems, processes, and best practices to enhance efficiency.
- Manage the procurement of materials, plan inventory, and ensure smooth operation of all departments.
- Ensure all business activities comply with legal standards and regulations.
- Strategic Planning:
- Formulate strategic and operational objectives aligned with the company’s long-term goals.
- Develop and execute plans that increase efficiency and profitability, while ensuring high standards of service.
- Foster a culture of continuous improvement, innovation, and collaboration across all departments.
- Financial Management:
- Examine financial data, identify areas for cost-saving and improvements in profitability.
- Manage budgets and forecasting to ensure financial goals are met.
- Use data-driven insights to make informed decisions and improve business performance.
- Quality Control:
- Establish and maintain quality controls, monitoring all key performance indicators (KPIs).
- Perform regular audits to ensure that all operations meet the desired standards of excellence.
- Oversee and enhance the quality of customer service, ensuring client satisfaction.
- Team Leadership and Development:
- Train and mentor staff, fostering their professional growth and ensuring they are aligned with the company’s goals.
- Provide guidance and supervision to ensure smooth workflow and effective communication.
- Cultivate a positive work environment that motivates the team to deliver top-notch services.
- Customer Service Excellence:
- Develop strategies to enhance the quality of customer service, ensuring client satisfaction and loyalty.
- Regularly review and refine customer service protocols to adapt to changing market demands.
- Compliance and Risk Management:
- Help the organization remain legally compliant by adhering to all regulations and safety standards.
- Identify and mitigate risks to ensure smooth operations and safeguard company assets.
Skills and Qualifications:
- Education:
- A Bachelor’s Degree in Hospitality, Business Administration, or a related field is required.
- Experience:
- A minimum of 3-5 years of experience in operations management or a similar role, preferably within the hospitality industry.
- Proven experience in budgeting, forecasting, and financial data analysis.
- Technical Skills:
- Knowledge of organizational effectiveness, operations management, and best practices in the hospitality sector.
- Familiarity with business and financial principles, including the ability to manage budgets and monitor financial performance.
- Leadership and Communication:
- Excellent leadership abilities, with the capacity to inspire and guide a diverse team.
- Strong interpersonal and communication skills, enabling effective interaction with staff, clients, and stakeholders.
- Critical thinking and problem-solving skills to make informed decisions under pressure.
- Personal Traits:
- Organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
- Driven for results, with a passion for achieving organizational goals and delivering exceptional service.
- Adaptability to work effectively in a fast-paced, dynamic environment.
Application Process:
Qualified candidates with the necessary qualifications and experience are encouraged to submit their CVs. Only shortlisted candidates will be contacted for interviews and further evaluations.
