Job Summary:
The Truth Company LTD is seeking dynamic and customer-oriented Mobile Bankers to join our team. Mobile Bankers provide essential banking services directly to clients outside traditional bank branches by meeting them at their homes, offices, or other convenient locations. This role is ideal for motivated individuals who enjoy client interaction, are passionate about financial services, and are eager to deliver personalized banking solutions to meet clients’ unique financial needs.
If you are driven, possess strong communication and sales skills, and enjoy working in a mobile environment, this could be the perfect opportunity for you.
Minimum Qualification:
- High School Certificate (S.S.C.E) or equivalent.
Experience Level:
- Entry level.
Experience Length:
- Minimum of 1 year in a similar role, with experience in customer service, sales, or banking preferred.
Key Responsibilities:
1. Client Acquisition and Retention:
- New Client Acquisition: Actively seek out and attract new clients by leveraging referrals, networking opportunities, and community involvement. Engage with potential customers to explain the benefits of mobile banking services.
- Client Relationship Management: Build and nurture strong, long-term relationships with existing clients, providing personalized banking services tailored to their needs. Act as their primary point of contact for financial advice and banking solutions.
2. Cross-Selling Banking Products:
- Product Promotion: Promote and cross-sell various banking products and services such as mortgages, personal loans, investment accounts, and insurance products. Tailor solutions based on each client’s financial goals.
- Achieve Sales Targets: Consistently meet or exceed sales goals set by the company, contributing to increased revenue and client satisfaction through relevant product offerings.
3. Conducting Transactions Safely:
- Secure Client Transactions: Ensure the security and confidentiality of all client transactions conducted during mobile visits. Follow established banking protocols to protect client information and financial assets.
- Transaction Reconciliation: Manage and reconcile cash transactions, check deposits, or other financial activities on-site, while ensuring compliance with the bank’s safety standards and regulatory requirements.
4. Customer Service and Problem Solving:
- Customer Support: Provide prompt and efficient service to clients, addressing any inquiries or issues related to account management, loans, or other banking services. Assist clients with digital banking platforms and other financial products as needed.
- Problem Resolution: Investigate and resolve customer concerns or problems, offering tailored financial solutions to meet their individual needs.
5. Market Research and Competitor Analysis:
- Market Awareness: Stay informed about market trends, new financial products, and competitor offerings to better position the bank’s products in the marketplace.
- Feedback for Improvement: Collect and relay client feedback to help improve the bank’s services or introduce new product offerings that better serve client needs.
Required Skills:
1. Excellent Communication:
- Demonstrated ability to clearly explain banking products and services, ensuring clients understand the benefits and options available to them.
2. Sales and Relationship-Building:
- Strong sales skills with the ability to promote and cross-sell banking products. Proficiency in building and maintaining long-term relationships with clients is essential.
3. Problem-Solving Skills:
- Proven ability to handle and resolve client issues effectively, providing solutions that are tailored to the client’s specific financial needs.
4. Mobile and Remote Work Capabilities:
- Comfortable with working independently and visiting clients at various locations. Ability to perform transactions securely and efficiently in a mobile setting is key.
5. Digital Literacy:
- Proficient in using mobile banking platforms, digital banking applications, and other relevant online banking tools to assist clients and streamline services.
6. Time Management:
- Ability to manage time effectively by scheduling and organizing client visits, while managing a personal portfolio of clients to ensure all service needs are met promptly.
How to Apply:
Interested candidates are encouraged to submit their CVs to [email protected]. Please ensure your application includes all relevant qualifications and experience. Shortlisted candidates will be contacted for further evaluation.
Salary Range:
- Attractive (Based on experience and performance).
Employment Type:
- Full-Time
