Job Summary:
Digital X is looking for a friendly, hardworking, and detail-oriented Hotel Attendant to join our hospitality team. The ideal candidate will play a critical role in ensuring that every guest has an outstanding experience during their stay. As a Hotel Attendant, you will be responsible for maintaining the cleanliness and comfort of guest rooms, public spaces, and hotel facilities. You will also provide exceptional customer service by promptly responding to guest needs and adhering to high standards of cleanliness, safety, and guest satisfaction.
This role offers an opportunity for career growth within the hospitality industry while providing a welcoming environment for hotel guests. If you are passionate about creating a positive guest experience and working as part of a team in a fast-paced setting, we encourage you to apply.
Minimum Qualification:
- High School (S.S.C.E) or equivalent.
Experience Level:
- Entry level.
Experience Length:
- 2 years of relevant experience in hospitality, housekeeping, or a similar role.
Key Responsibilities:
1. Room Cleaning and Maintenance:
Your primary responsibility will be to clean and maintain guest rooms according to the hotel’s high standards. This includes making beds, dusting, vacuuming, and sanitizing the rooms, ensuring that they are spotless and welcoming. You will also be responsible for replenishing guest amenities like towels, toiletries, and other necessary items to ensure that rooms are fully stocked and ready for guests upon arrival.
2. Public Area Cleanliness:
Maintaining the cleanliness of public areas such as lobbies, hallways, restrooms, and other communal spaces is a critical part of this role. Ensuring that these areas are clean, organized, and well-maintained is essential for creating a positive first impression for guests. You will be expected to perform regular checks throughout your shift to address any cleaning needs that arise.
3. Guest Interaction and Service:
As a Hotel Attendant, you will interact with guests regularly, responding promptly and professionally to any requests, inquiries, or concerns they may have. Whether guests need extra towels, assistance with directions, or answers to general questions, you will be there to provide friendly and attentive service. Your ability to ensure customer satisfaction will be key to creating a positive guest experience.
4. Inventory Management and Reporting:
Keeping track of cleaning supplies, linens, and guest amenities is part of your day-to-day responsibilities. You will need to monitor inventory levels, ensure that supplies are replenished in a timely manner, and report any shortages to management. Proper inventory management ensures that the hotel operates smoothly and efficiently, avoiding any delays in service.
5. Laundry Duties:
Handling laundry services is another important responsibility. You will be tasked with washing, drying, folding, and storing hotel linens, towels, and other materials. Ensuring that laundry is done on time and in a hygienic manner is critical for maintaining the comfort and cleanliness of the hotel.
6. Reporting Maintenance Issues:
As you go about your daily cleaning tasks, you will be expected to identify and report any maintenance or repair needs. This could include broken furniture, malfunctioning appliances, or other issues that require the attention of the maintenance team. Prompt reporting helps ensure that any problems are resolved quickly, minimizing disruptions to the guest experience.
7. Team Collaboration:
Although many of your tasks will be performed independently, you will also need to work closely with other hotel staff members, including front desk personnel, maintenance workers, and management. Effective communication and collaboration ensure that all aspects of hotel operations run smoothly, resulting in a seamless experience for guests.
8. Safety and Compliance:
Adhering to health, safety, and sanitation standards is a key part of your role. You will be expected to follow all hotel policies, safety guidelines, and regulations to maintain a safe and clean environment for guests and staff alike. This includes handling cleaning chemicals properly, using equipment safely, and being mindful of hotel procedures.
Qualifications and Skills:
1. Educational Requirements:
- A high school diploma (S.S.C.E) or equivalent is preferred, although candidates with relevant experience in the hospitality industry may also be considered.
2. Experience:
- 2 years of experience in a similar role within the hospitality or housekeeping industry is preferred. Previous experience working in hotels, motels, resorts, or similar settings will be a significant advantage.
3. Attention to Detail:
- A strong focus on detail is required to ensure that every guest room and public area meets the highest standards of cleanliness. You should be meticulous in your cleaning and organizational tasks.
4. Customer Service Skills:
- Excellent communication and interpersonal skills are crucial for this role, as you will be interacting with guests frequently. Being able to respond to guest needs in a friendly, professional, and timely manner will help ensure positive guest experiences.
5. Physical Stamina:
- This is a physically demanding role, requiring you to lift, bend, reach, and stand for extended periods. You should be physically fit and able to handle the physical aspects of the job, such as carrying cleaning supplies, vacuuming, and managing linens.
6. Organizational Skills:
- Good time-management and organizational skills are necessary to ensure that all tasks are completed efficiently and on time. You will need to prioritize your work, manage your time effectively, and ensure that rooms and public spaces are cleaned and restocked promptly.
7. Ability to Work Independently and as Part of a Team:
- While much of your work will be performed independently, you will also need to collaborate with other hotel staff members to ensure a seamless guest experience. Being a team player is essential to the overall success of hotel operations.
Working Conditions:
1. Flexible Working Hours:
The role of a Hotel Attendant requires flexibility in working hours, including weekends and holidays. Hotel operations run 24/7, so you may be required to work early morning, late evening, or night shifts to accommodate guest needs and hotel requirements.
2. Physical Demands:
This role requires extended periods of standing, walking, lifting, and bending as you clean rooms, restock supplies, and perform other cleaning tasks. You will need to be in good physical health and able to handle these demands on a daily basis.
3. Interaction with a Diverse Group of Guests:
As a Hotel Attendant, you will interact with guests from various cultural and social backgrounds. Being able to communicate effectively with people from diverse walks of life will enhance the guest experience and reflect positively on the hotel.
Benefits:
- The role comes with accommodation, making it an excellent opportunity for those who prefer to live close to their workplace or are relocating for the job.
- Competitive salary package, with additional incentives based on performance and guest feedback.
- Opportunities for growth within the hotel and hospitality industry.
Location:
Candidates should reside in or near Tema, Ashaiman, or the surrounding areas to facilitate easy commuting to work. Living close to the hotel is ideal to ensure timely attendance and availability for flexible work shifts.
Employment Type:
- Full-Time / Part-Time positions available.
How to Apply:
Interested candidates are encouraged to apply through the following link: Apply Here.
Please ensure that you submit your CV and any relevant documents when applying. We are looking for individuals who are passionate about the hospitality industry and committed to delivering excellent service.
