Are you a results-oriented professional with a solid background in security operations? Do you excel in leadership, team management, and client engagement? If so, this opportunity to join our team as a Field Operations Manager is perfect for you. This pivotal role involves overseeing and coordinating all security operations to ensure seamless service delivery, high client satisfaction, and compliance with industry standards.
We strongly encourage retired military personnel to apply. Their extensive experience in structured, disciplined environments makes them uniquely suited to the demands of this role.
Job Summary
Location: Accra
Employment Type: Full-Time
Salary Range: Attractive
Minimum Qualification: Bachelor’s Degree
Experience Level: Mid-level
Experience Length: 5+ years
As a Field Operations Manager, you will plan, organize, and oversee daily security operations while supervising a team of skilled personnel. The role requires a proactive approach to risk assessment, compliance, and fostering strong client relationships.
Key Responsibilities
Operational Management
- Strategize and execute daily security operations to align with company objectives.
- Conduct routine inspections across sites, identifying issues and implementing corrective measures promptly.
- Deploy security personnel effectively based on client needs and operational demands.
- Manage and monitor incident responses to ensure timely resolution and thorough documentation.
Team Supervision
- Lead, train, and inspire a team of security supervisors and officers.
- Develop rotation schedules to maintain optimal staffing levels at all times.
- Evaluate team performance regularly, providing constructive feedback and support for improvement.
- Handle disciplinary actions where necessary to uphold professional standards.
Client Relations
- Serve as the primary contact for clients, addressing concerns and providing updates on operations.
- Organize regular client meetings to review service performance and recommend enhancements.
- Foster trust and loyalty through consistent, high-quality service delivery.
Risk Assessment & Compliance
- Conduct risk assessments to identify and mitigate potential threats at client sites.
- Ensure strict adherence to local security laws, regulations, and best practices.
- Implement and refine standard operating procedures (SOPs) to maintain operational excellence.
Reporting & Documentation
- Prepare comprehensive reports on daily activities, incidents, and operational trends.
- Maintain accurate and up-to-date records of deployments, incidents, and evaluations.
- Communicate insights and recommendations to management for strategic decision-making.
Qualifications
Education & Experience
- Bachelor’s degree in Security Management, Business Administration, or a related field (preferred).
- At least 5 years of experience in security operations, including 2 years in a managerial role.
- Retired military personnel or candidates with military backgrounds are highly desirable.
Skills & Competencies
- Exceptional leadership and organizational skills.
- Strong interpersonal and communication abilities.
- Problem-solving and decision-making expertise.
- Proficiency in MS Office tools such as Word, Excel, and PowerPoint.
Additional Requirements
- Security certifications (e.g., CPP, PSP) are an advantage.
- A valid driver’s license and the ability to travel between sites.
- In-depth knowledge of security laws and industry standards.
Why Join Us?
At our company, we value excellence, professionalism, and integrity. By joining us as a Field Operations Manager, you will benefit from:
- A competitive salary and benefits package.
- Opportunities for career advancement in a dynamic industry.
- A supportive work environment that encourages growth and innovation.
This role provides a unique platform for retired military personnel to apply their discipline, leadership, and problem-solving skills in a civilian setting. Your expertise will be instrumental in enhancing our operational efficiency and client satisfaction.
How to Apply
If you are passionate about security operations and ready to take on a leadership role, we encourage you to apply. Visit Active Career for more details and exciting career opportunities.
To apply, click here.
Additional Insights
Retired military personnel bring unparalleled skills to the field of security management, including:
- Strategic planning under pressure.
- Effective crisis management.
- Discipline and team cohesion.
Their experience aligns seamlessly with the demands of this role, ensuring a smooth transition and significant contributions to our operational success.
References
- ASIS International – Security Management Guidelines
- The Role of Retired Military in Security Operations Management
- Compliance and Best Practices in Security Operations
- Jobberman Ghana
Join our mission to deliver unparalleled security solutions. Apply now to be part of a team that values professionalism, integrity, and excellence.
