Company: Zakhem Construction Ghana Limited
Location: Accra & Tema Region
Industry: Estate Agents & Property Management (Construction)
Employment Type: Full-Time
Salary: Confidential
Job Summary
Zakhem Construction Ghana Limited is actively seeking a driven and highly organized Assistant Retail Mall Manager to support the management of a newly constructed 6,000 square meter shopping mall located in Accra. The role is multifaceted, requiring the successful candidate to oversee the daily operations of the mall, including managing tenant relationships, ensuring the property is well-maintained, and coordinating with security and maintenance services to create a safe, efficient, and welcoming environment. In addition to operational responsibilities, the Assistant Retail Mall Manager will play a key role in driving tenant retention and marketing vacant units, with a focus on improving customer footfall and creating a thriving retail space.
The ideal candidate will be proactive, detail-oriented, and capable of juggling multiple tasks, including budgeting, marketing, customer service, and vendor management. You will also collaborate closely with the Mall Manager to execute strategic initiatives aimed at enhancing the overall shopping experience for visitors and ensuring the financial success of the mall.
Key Responsibilities
1. Operational Management
- Daily Site Walks and Inspections: Conduct multiple daily site walks to ensure that the mall is operating smoothly, meeting compliance standards, and that the property is clean, safe, and visually appealing.
- Tenant Fit-Out Management: Oversee the fit-out process for new tenants to ensure that it aligns with the company’s Tenant Criteria Guide. Assist tenants in understanding and adhering to mall policies and regulations during the move-in process.
- Compliance and Safety: Ensure the mall complies with all health and safety regulations and internal operational standards. This includes regular assessments of emergency systems, fire safety measures, and the general safety of the premises.
2. Tenant Relations
- Main Point of Contact for Tenants: Act as the primary contact for all tenant inquiries, concerns, and requests, ensuring a high level of service is consistently provided to all retail partners.
- Lease and Rent Management: Manage all tenant-related administration tasks such as lease agreements, rent invoicing, and timely communication regarding renewals and rent adjustments.
- Issue Resolution: Mediate and resolve any disputes or issues between tenants and other parties, ensuring amicable and efficient outcomes that align with the mall’s policies and operational goals.
3. Marketing & Tenant Retention
- Marketing of Vacant Units: Collaborate with the Mall Manager and the marketing team to create and execute marketing plans aimed at attracting new tenants to fill vacant spaces.
- Enhancing Footfall: Develop and implement initiatives aimed at increasing customer footfall, such as coordinating special events, promotions, and partnerships with retailers to drive traffic to the mall.
- Tenant Retention: Maintain strong relationships with existing tenants by addressing their needs and concerns proactively. Conduct regular check-ins to ensure they are satisfied and address any operational challenges they may face.
4. Vendor & Contractor Management
- Service Provider Oversight: Manage third-party service providers, such as security, cleaning, and maintenance contractors, to ensure that all services are delivered according to the agreed standards and that the mall remains safe and presentable.
- Facility Maintenance: Oversee ongoing maintenance activities, ensuring that any issues, from repairs to routine maintenance tasks, are addressed promptly to minimize disruptions to mall operations.
5. Budgeting & Financial Planning
- Financial Reporting: Assist in preparing financial reports and analyses that outline the mall’s operational expenses, tenant occupancy levels, and marketing ROI. Present these reports to senior management to support informed decision-making.
- Cost Control: Monitor operational costs, identifying areas where efficiency improvements or cost-saving measures can be implemented without compromising on quality or tenant satisfaction.
6. Administrative Duties
- Reception and Administrative Support: Perform basic reception duties, such as welcoming visitors and handling tenant inquiries. Provide general administrative support to the Mall Manager, including coordinating meetings and managing diaries.
- Documentation: Ensure all relevant documents, such as lease agreements, vendor contracts, and safety certifications, are organized and up-to-date. Coordinate with the legal and financial departments to ensure compliance with company and governmental regulations.
7. Customer Experience Management
- Customer Service Excellence: Actively work to create an exceptional customer experience by ensuring that mall operations run smoothly and that common areas, restrooms, and food courts are always clean and well-maintained.
- Visitor Engagement: Organize customer feedback mechanisms such as surveys and focus groups to gather insights into visitor needs and preferences. Work with the marketing team to implement strategies that align with customer expectations.
8. Emergency Response Planning
- Crisis Management: Develop, implement, and regularly update the mall’s emergency response plans, including fire drills, evacuation protocols, and disaster management strategies. Conduct regular safety drills in collaboration with the security team.
- Incident Reporting: Maintain a log of all safety-related incidents, accidents, or customer complaints, ensuring that they are addressed promptly and reported to the relevant authorities or departments.
Job Requirements
Education:
- A Bachelor’s degree or higher in Business Management, Marketing, Property Management, Real Estate, or a related field is required.
Experience:
- A minimum of 2 years of experience in retail management, property management, or real estate is required.
- Prior experience managing or overseeing a shopping mall, commercial property, or retail space is highly desirable.
Skills:
- Real Estate Knowledge: In-depth understanding of property management, lease agreements, tenant relations, and real estate practices is essential.
- Financial Acumen: Ability to understand and manage budgeting processes, financial reporting, and cost control measures.
- Customer Service: Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants, retailers, contractors, and visitors.
- Problem-Solving: Strong organizational skills and the ability to resolve tenant concerns and operational issues swiftly and effectively.
- Leadership & Collaboration: Demonstrated ability to lead teams and work collaboratively with cross-functional teams, including security, maintenance, and marketing.
Certifications (Desirable but Not Essential):
- Certifications in Health & Safety, Security Management, or Project Management would be a valuable asset but are not mandatory.
Other Requirements:
- Networking Ability: Proficiency in building and maintaining strong networks with tenants, retailers, contractors, and industry stakeholders.
- Computer Proficiency: Advanced proficiency in Microsoft Office and other relevant software for financial analysis, scheduling, and reporting purposes.
How to Apply
Interested and qualified candidates should apply Here
