Job Summary:
IntinityLines Travel Consult is looking for an energetic and knowledgeable Travel Consultant to join our team. As a Travel Consultant, you will be responsible for curating personalized travel experiences for clients by assisting them with planning their trips, booking travel arrangements, and providing ongoing support throughout the travel process. Your passion for travel, strong communication skills, and attention to detail will ensure clients receive top-tier service and memorable travel experiences.
This is a fantastic opportunity for individuals with a passion for travel and tourism to grow their careers in the travel consulting industry. You will have the chance to work in a fast-paced environment, assist clients in discovering exciting destinations, and be a part of creating unforgettable experiences.
Minimum Qualification:
- Higher National Diploma (HND) in Hospitality, Travel, and Tourism Management, or a related field.
Experience Level:
- Entry-level position.
Experience Length:
- 1 year of relevant work experience in travel consulting or a similar field.
Key Responsibilities:
1. Travel Planning and Consultation:
- Assist clients in creating personalized travel itineraries, considering their preferences, budgets, and timelines. This includes researching travel destinations, accommodations, activities, and transportation options.
- Provide professional advice and recommendations on travel destinations, packages, and services to meet the clients’ needs.
- Ensure that all travel arrangements and bookings (flights, hotels, car rentals, tours, etc.) are completed accurately and efficiently.
2. Customer Service:
- Deliver outstanding customer service by responding to client inquiries promptly, providing updates on bookings, and assisting clients with any changes or issues that may arise before or during their trips.
- Act as the first point of contact for clients to resolve any concerns and ensure that their travel plans go smoothly.
- Build and maintain strong client relationships by providing a positive travel experience from the initial inquiry to the completion of their journey.
3. Booking Management:
- Manage travel bookings through various platforms, ensuring all reservations are confirmed, payments are processed, and clients are informed of their travel details.
- Ensure all travel documents, including visas, insurance, and other essential travel papers, are processed and delivered to clients in a timely manner.
- Coordinate with travel suppliers, such as airlines, hotels, and tour operators, to ensure all bookings are secured and any special client requests are accommodated.
4. Social Media and Online Presence:
- Maintain and manage the company’s social media platforms, promoting travel packages, destinations, and services to attract new clients.
- Create engaging content related to travel and tourism to drive traffic and build an online presence.
- Respond to inquiries received via social media, ensuring potential clients receive accurate information and are guided through the consultation process.
5. Administrative Duties:
- Maintain up-to-date client records and files to track travel history, preferences, and booking details.
- Use Microsoft Office to manage client communications, itineraries, and other administrative tasks.
- Prepare and send out travel quotes, invoices, and payment reminders, ensuring transparency and accuracy in billing processes.
6. Stay Updated on Industry Trends:
- Continuously stay informed about the latest trends, regulations, and developments in the travel and tourism industry, including airline policies, visa requirements, health and safety protocols, and travel advisories.
- Attend travel trade shows, conferences, or webinars to enhance your knowledge and stay competitive in the travel consulting industry.
7. Problem-Solving and Troubleshooting:
- Handle any unexpected issues that arise during a client’s trip, such as delayed flights, accommodation issues, or changes in travel plans.
- Work closely with service providers to resolve any challenges swiftly and ensure minimal disruption to clients’ travel experiences.
Qualifications and Skills:
1. Educational Background:
- A minimum of HND in Hospitality or Travel and Tourism Management or a related field is required.
2. Experience:
- 1-2 years of work experience in the travel or tourism industry, particularly in a customer-facing role, is preferred.
3. Technical Skills:
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) is essential for handling booking documents, itineraries, and reports.
- Familiarity with travel booking platforms, airline reservation systems, and online travel tools is advantageous.
- Social media proficiency is required for promoting travel services and interacting with clients via platforms like Facebook, Instagram, and Twitter.
4. Communication Skills:
- Excellent verbal and written communication skills are crucial for interacting with clients and travel providers.
- The ability to explain travel options clearly and confidently, especially to first-time travelers, is important for building trust with clients.
5. Customer Service Orientation:
- Strong focus on customer satisfaction and a friendly, professional attitude when dealing with client inquiries and complaints.
- Problem-solving skills are essential to handle last-minute changes or issues during clients’ travel plans.
6. Personal Attributes:
- Must be outspoken and confident, with the ability to engage clients and provide travel recommendations enthusiastically.
- Strong attention to detail is required to ensure that all travel bookings and arrangements are accurate and meet clients’ expectations.
- Ability to work both independently and as part of a team in a fast-paced environment.
Working Conditions:
- Full-time position based in Accra.
- Standard working hours apply, but flexibility is required to handle urgent client requests, particularly in the event of time-sensitive bookings or travel changes.
- The role may involve working on weekends or holidays, depending on client needs and the nature of travel consulting.
Benefits:
- Competitive and attractive salary package.
- Opportunity to grow within the company and advance in the travel and tourism industry.
- Ongoing training and development opportunities to enhance your knowledge of travel destinations, industry regulations, and booking platforms.
Location Requirements:
- Applicants should ideally reside around Dome, Kwabenya, and its surrounding areas to facilitate easy commuting to the office and client locations.
How to Apply:
Interested candidates who meet the qualifications and are passionate about travel are encouraged to apply. Please submit your resume and a cover letter detailing your experience and interest in the role.
Email your application to [email protected].
